Why should I buy from CartMyBrand?
CartMyBrand offers a wide selection of luxury products at discounted prices. We assure you that all our products are 100% genuine and are shipped worldwide.

In how much time will my product get delivered?
Every product is shipped from our warehouse in the US or Europe, and hence would take 2-3 weeks for delivery. All orders are dispatched within 2 days of receiving confirmation and we strive to deliver them at your doorstep as early as possible.

Are shipping and customs included in the final price I pay at checkout?
All the costs of shipping and customs in your local country are taken care of by us at no additional charge to you. However, in any exceptional circumstance the delivery agent might inform you of some additional charges to be paid to him directly for custom clearance. We request you to pay that money, accept a formal receipt, scan and send it back to us at customerservice@cartmybrand.com. We will reimburse the money paid by you.

Can I opt for a faster shipping mechanism?
We have not provisioned for this as of now. However, as soon as you place an order drop us a mail on customerservice@cartmybrand.com, we will let you know if we would be able to provide you with expedited delivery at additional cost.

How do I know that the delivered products are genuine?
All of our products are 100% authentic and come directly from the brand manufacturer. We take care of each product from the moment it arrives in our warehouse, to the moment it is packed and shipped. All our products have the original manufacturer tag along with the barcode which can be checked at any retailer manufacturer shop worldwide.

Are there any additional costs that will be due upon receipt of my order?
No, but in exceptional cases the delivery agent might inform you of some additional charges to be paid to him directly for custom clearance. We request you to pay that money, accept a formal receipt, scan and send it back to us at customerservice@cartmybrand.com. We will reimburse the money paid by you.

Can I change or cancel my order after it has been placed?
All our orders are immediately processed and handed over to the courier company for delivery, hence it is not possible to cancel the order once placed.

How to contact CartMyBrand?
You can write to us at customerservice@cartmybrand.com

Can I get Warranty/Guarantee for my product?
If there is any kind of defect in the product delivered to you, drop us a mail on customerservice@cartmybrand.com within 24 hours of the receipt of the product, and we will exchange your item free of cost.

What happens if an item I liked runs out of stock before I place an order?
Drop us a mail on customerservice@cartmybrand.com with the complete information of the product and we will try to procure it for your from the manufacturer

How can I track my order once its placed?
Post successfully placing the order we will be sharing the tracking number of the courier company through which your order has been shipped.

What methods of Payment can I use? 
Payments are done using the PayPal, which accepts all debit and credit cards, as well as PayPal credits.

What’s the return policy?
Returns are not processed as the customs and shipping charges are not reversible. Returns can only be processed if the delivered product is damaged or if you are willing to ship the product back to the US at your own cost.

The item I ordered was different from the one that was delivered. What can I do?
Please send us a photo of the item received as well as your complete order details, at customerservice@cartmybrand.com, we will make sure that the right product is delivered to you.

Is it safe for me to order on CartMyBrand?
Yes, it is perfectly safe for you to order on CartMyBrand because of the following reasons:
• We are a US based company selling globally
• Payment integration is through PayPal, making it very secure
• Genuine products with manufacturer guarantee